betjam FAQ — Everything You Need to Know

The minimum deposit is ₱100 for all payment methods. Maximum deposit limits vary by payment method and account verification level. Standard verified accounts can deposit up to ₱50,000 per transaction and ₱200,000 per day. If you need higher limits, contact our support team to discuss enhanced account options. Note that deposit limits you set yourself through our responsible gaming tools will override these platform maximums.

betjam processes withdrawal requests within 1–3 business days after approval. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours once approved. Bank transfers to BPI, BDO, and Metrobank may take 1–2 business days depending on your bank's processing times. Your first withdrawal requires a completed KYC verification. Minimum withdrawal amount is ₱200.

Withdrawal requests can be rejected for several reasons: incomplete KYC verification, active bonus wagering requirements that haven't been met, a mismatch between your account name and the payment method name, or a pending security review. betjam will notify you by email with the specific reason for any rejection. If you believe your withdrawal was rejected in error, contact our support team at [email protected] with your transaction reference number.

betjam does not charge any fees for deposits or withdrawals on our end. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the transaction amount. We recommend checking with your payment provider for their current fee schedule. betjam has no control over third-party fees charged by banks or e-wallets.

First, wait a few minutes — GCash and PayMaya deposits are usually instant but can occasionally take up to 10 minutes during peak hours. Bank transfers may take up to 30 minutes. If your deposit still hasn't reflected after this time, take a screenshot of your payment confirmation (showing the transaction reference number, amount, and timestamp) and send it to [email protected]. Our team will investigate and credit your account manually if the payment is confirmed on our end.

Dragon Gate is a card-based prediction game. A card is drawn from a standard deck, and you bet on whether the next card drawn will fall between the two revealed cards (the "gate"), be higher than the top card, or lower than the bottom card. The wider the gap between the two gate cards, the lower the payout odds — and the narrower the gap, the higher the potential reward. It's fast, simple, and one of betjam's most popular games among Filipino players.

Mines is a grid-based game where you choose how many mines are hidden on the board before you start. You then click tiles one by one — each safe tile you reveal increases your multiplier. You can cash out at any time, but if you hit a mine, you lose your bet. The more mines you set, the higher the potential multiplier — but also the higher the risk. It's a great game for players who enjoy controlling their own risk level.

Yes. All betjam games use a certified Random Number Generator (RNG) to ensure every outcome is completely random and independent of previous results. Our slot games display their Return to Player (RTP) percentages so you know the theoretical payout rate before you play. Live dealer games use real cards and wheels operated by trained dealers, streamed in real time. betjam is committed to fair play and transparent gaming for all Filipino players.

Absolutely. betjam is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download any app — just open your preferred browser (Chrome, Safari, or Firefox), go to betjam.run, and log in. All games, including live dealer tables and slots, are designed to work smoothly on smaller screens. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can play betjam on the go.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes. betjam regularly runs reload bonuses for existing players on selected deposit days, as well as cashback promotions that return a percentage of your net losses over a defined period. We also run seasonal promotions tied to major events like PBA playoffs, NBA Finals, and local Philippine holidays. Check your betjam account dashboard or the promotions section regularly to see what's currently available to you.

Bonuses may not be credited if: your deposit didn't meet the minimum qualifying amount, you didn't opt in to the promotion before depositing (some offers require opt-in), the promotion has expired, or your account has an active self-exclusion or cool-off period. If you believe you qualify for a bonus that wasn't credited, contact our support team at [email protected] within 48 hours of the qualifying deposit, and we'll look into it for you.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the bonus converts to real cash that you can withdraw normally. Your real-money balance and bonus balance are displayed separately in your betjam account so you always know exactly where you stand.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period. You can also request self-exclusion by contacting our support team at [email protected]. Once activated, your account will be suspended within 24 hours and you will not be able to log in, deposit, or play during the exclusion period. betjam will also stop sending you marketing communications. Self-exclusion cannot be reversed during the active period.

Go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly limit in Philippine Peso. Lowering your limit takes effect immediately. Increasing your limit requires a mandatory 24-hour waiting period — this cooling-off period is intentional and designed to give you time to reconsider. We strongly encourage all betjam players to set a deposit limit that reflects their entertainment budget, not their total income.

You're not alone, and reaching out is the right move. Start by activating a self-exclusion on your betjam account to remove access to the platform while you seek support. You can also contact our responsible gaming team at [email protected] — all inquiries are handled with complete confidentiality. For professional support in the Philippines, PAGCOR operates responsible gaming programs and can direct you to counseling resources. Talking to a trusted family member or friend is also a great first step. Visit our Responsible Gaming page for a full self-assessment checklist and more guidance.

After a fixed-term self-exclusion period ends, you may request to reopen your account by contacting our support team. betjam will require you to complete a brief responsible gaming review before reactivating your account — this is to ensure you're returning to gaming in a healthy, controlled way. For permanent self-exclusion, accounts cannot be reopened under any circumstances. We take this commitment seriously and will not reverse a permanent exclusion regardless of the request.